If you’re on this page, that means you spent a little time learning about us, and now you want to know more. You want to know what’s important to us. So let’s talk about doing things right.
We’re KWIC. We’re an Internet Service Provider (ISP), and from where we stand, what people want to know about their ISP is this:
Is my ISP going to treat me right?
You know the kind of thing we’re talking about:
- pick up the phone when you call
- help you, instead of reading from a script
- give you a fair price, no negotiation needed
- actually fix problems when they happen
Here’s the good news: right here, right now, on this website, you just found a good ISP.
How are we so sure, you ask? Let’s talk shop for a minute.
When we became an ISP in 1994, not only were we one of the first retail ISPs in Canada, but we were already software developers, IT technicians, and down-to-earth sales people, and we were doing things differently than the others. Back then, good service meant answering the messages now, not tomorrow. It meant supporting our neighbours with good advice, even if they weren’t our customers. It meant prioritizing people over profits. It meant being decent to each other.
And we’re still doing it that way to this day.
We got started in a small town, but our technical team can stand with the best in the world. Our sales team is friendly and happy just to chat, but we never stop looking for ways to get you exactly what you need. Our support wizards have seen it all, and put it all in plain, simple language. Our customer service is unmatched, because we don’t have to fake like we care about you – we really do care about you.
But don’t take our word for it. Check out what our customers say, and click that Contact Us button if you’re ready for an ISP that does things the right way.
On Sunday of the long weekend while gardening, I accidentally cut our internet cable. Our tv, internet and telephone were all out of service in an instant. I thought for sure we would be down until Tuesday, but called your team anyway. Within two hours your truck was on site and we were back up and running. You guys are the best. You have a fantastic team. Thanks so much.
- Al S
To the KWIC team: Thank you very much for the prompt and excellent service we received recently at both our Simcoe and Delhi locations. Your tech team was great, both over the phone and on-site. We were thrilled with the quality service we received … and our internet speed is better than ever!
- McKay Financial
It's been a long time since I received such excellent customer service from a service provider. I'm really glad we keep our business local and I'm really grateful for Andrew's invaluable assistance. Made my job so easy!
- Louise Jones, HNHC
My husband and I just experienced one of the best customer service from a local company ever. Our Mission is to buy local items and use local services but have had some horrible experiences until now. We needed an internet service quickly due to a vandalism incident at our home. I contacted KWIC and they responded quickly even though they were unaware of the situation. We were amazed how quickly we were up and running. I cannot say enough how impressed we are with the entire crew for their knowledge and effort in making our transition a great one. We would most definitely recommend KWIC to anyone that requires this type of service.
- Chris & Len
I had to call tech support at KWIC last week and I must tell you, the gentleman who helped me was so helpful, professional and overall, just amazing to deal with. He was patient and helped me fix the issue.
- Jenny B
The internet service is reliable and the customer service has always been friendly and helpful. They service our cottage area where other ISP are not willing or able to. Thanks!
- Chris M
Been with this company for 17 years and have had nothing but great experiences. Every time there was an issue, it was resolved quickly. Good old local service.
- J.A.L