Call 519-428-4650 (local)
Have questions? 888-594-2266

Support Services

Having problems with your service? Schedule a service call below.

Tech Support Hours:

We now offer round the clock tech support!

Have a problem? We're here for you 24 hours a day, 7 days a week.

Contact Numbers:

Telephone
Toll Free

519-428-4650
1-888-594-2266

How Can We Help?

At KWIC Internet we strive to provide the best in technical support services. Our team is just a phone call away to provide you with assistance regarding internet related problems and advice.

If you have a technical problem that is too difficult to resolve through normal communication channels, we can schedule a service call and send out a technician to help resolve the problem at hand. If you require the onsite assistance of a technician the rate is $100.00 per hour, 1 hour minimum.

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Curious About Internet Speeds?

Internet speeds are based on a number of factors, such as device activity, line quality, server load, and many other variables. If you’re experiencing slow speeds, we recommend getting in touch with our support team using the contact form below. You can also run a speedtest here:

Have Questions?

Please fill out the form below if you would like to contact us by email. All fields are required. We will respond to your inquiry as soon as possible.

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Commission for Complaints for Telecom-television Services (CCTS)

CCTS is an independent agency whose mandate is to resolve complaints of consumers about their telecom and TV services, and complaints of small business customers about their telecom services, free of charge. If you have a complaint about your telephone, wireless, internet or TV service, you must first try to resolve it directly with your service provider. If you have done so and have been unable to reach a satisfactory resolution, CCTS may be able to help you. To learn more about CCTS, you may visit its website at www.ccts-cprst.ca or call toll-free at 1-888-221-1687.