High Speed Wireless Troubleshooting

What to Check

The first things to check if you cannot access the internet are:

  1. The PoE (Power-over-Ethernet) box is powered on as well as the router if you use one
  2. The hardware connections are established.
  3. If you use a router, make sure the cable from the PC port on the PoE is connected to the WAN or INTERNET port on the router

Check the Wiring

  1. Ensure that the cables between the PoE, your computers, and the router are connected firmly. Loose connections can affect your Internet connection.
  2. Damaged cables can interfere with your Internet connection. Check for damage along the cables and loose connections at the end of the cable. Replace any damaged cables.

Power-cycle the PoE

Loss of Internet or network connectivity can be caused by the computer. Often a reboot will rectify the problem.

To power-cycle is the act of turning a piece of equipment, like a PoE, off and then on again. Quite often, most problems relating to the Internet can be solved using this method.

Some of the common problems solved by power-cycling the PoE include:

  • Problems browsing websites
  • Slow connections
  • Inability to connect

To power-cycle your PoE, do the following:

  1. Physically unplug the black power cord from the PoE. The light on the PoE should be off.
  2. Leave the PoE unplugged for at least 30 seconds.
  3. If there is a router present, unplug the power supply to the router.
  4. After 30 seconds, plug in the PoE
  5. If there is a router present, plug it in and turn it on.
  6. Within approximately 1-2 minutes, you should be able to use the Internet again.